Thank you for choosing Southern Haven Vet Clinic & Pet Retreat’s (SHVC) Grooming for your pet’s grooming needs! SHVC prides itself on providing the best care for your best friend. Before grooming please read, agree and initial to our terms of service.

It is required that all pets be current on vaccinations prior to grooming. Please bring proof of vaccine status prior to grooming. If your pet is not current on vaccinations, your pet will need to be examined & vaccinated by our veterinary team prior to grooming. This will be a separate fee and may be done on the same day as your pet’s grooming.

Please be aware that the initial quoted price for your pet’s groom is only an estimate and may increase based on your pet’s coat type, matted fur, temperament, etc... Rush grooms also require an additional fee.

If you drop off your pet late to their scheduled groom, it is possible that your pet may not get groomed. If you pickup past the designated pickup time, you will automatically be charged for Doggie Daycare. If you do not pickup your pet before SHVC closes, you will automatically be charged for overnight boarding.

We strive to groom your pet the way you visualize. But be aware that sometimes hair texture, undercoat, breed of dog, pre-existing matts, etc... can alter the groom.

If your pet has any medical problems (seizures, arthritis, collapsing trachea, etc...) or is a senior dog, please make us aware of them so that we can take the necessary steps to ensure your pet's comfort. Sometimes grooming can expose a pre-existing condition. We cannot diagnose such a condition, but may advise you to seek veterinary attention with our veterinarian team at SHVC. 

If your pet has fleas, we will automatically administer a flea bath. We will notify you if possible. The charge for this service is $10, this cost covers the shampoo, time, and cleaning necessary to ensure that no fleas are active in the salon. The treatment will kill the fleas on your pet, but after leaving our salon, your pet will not be protected from any fleas that may be present in your home or pet area. 

If your pet's coat is extremely matted, it may need to be shaved down. We will only shave your pet with your consent. A matted coat prevents air from reaching your pet's skin and may cause your pet to bite or scratch itself, resulting in irritated skin that does not heal properly. Shaving uncovers these conditions, as well as any other skin problems that may have developed from lack of grooming. Please note that it is difficult to shave down a matted pet without slightly irritating the skin. There will be an extra charge for this service because of the time and additional blades needed. 

If you must cancel your appointment, please give us 24-48 hours notice. We understand that schedules sometimes change, but chronic cancellations may result in a cancellation fee up to 50% of the grooming charge and the inability to book future appointments. 

Returned checks will result in a $25 fee. 

SHVC Grooming reserves the right to refuse service to customers whose pets may pose a threat to our employees or other pets in our care. This includes, but not limited to, aggression problems, a female pet in heat, health problems, and parasite problems. 

Although accidents are very rare, there is a risk when dealing with pets. SHVC Grooming will inform you immediately of any incident that occurs or any condition that we notice. Your pet's safety and comfort is our number one priority. It is required that all pets be current on vaccinations prior to grooming. By signing below, you indicate that you understand and agree to our terms of service; that you understand and agree to release and hold harmless Southern Haven Vet Clinic & Pet Retreat, its owners, employees and affiliates from and against any and all liabilities, expenses, damages, and costs (including attorney fees) resulting from any service provided or injury (including death) to your pet(s) while in our care or afterward. You further authorize SHVC Grooming to allow it’s veterinary team to treat your pet in the event of an emergency, and agree that any resulting veterinary bills will be your sole responsibility. 

I have read and understand this authorization and hereby accept and agree to the terms of the consent for treatment.